Strategic Change A change in a company’s strategy, mission and vision.
Cultural Change A change in a company’s shared values and aims.
Structural Change The reorganizing-redesigning of an organization’s
departmentalization, coordination, span of control, reporting
relationships, or centralization of decision making.
Technological Change Modifications to the work methods an organization uses to
accomplish its tasks.
Organizational HR-based techniques aimed at changing employees’ attitudes,
Development Interventions values, and behavior.
Organizational A method aimed at changing attitudes, values, and beliefs of
Development (OD) employees so that employees can improve the organizations.
Sensitivity Training A method for increasing employees’ insights into their own
Behavior by candid discussions in groups led by special trainers.
Team Building Improving the effectiveness of teams such as corporate officers
and division directors through use of consultants, interviews, and
team-building meetings.
Confrontation Meetings A method for clarifying and bringing into the open iner-group
misconceptions and problems so that they can be resolved.
Survey Research A Method That Involves Surveying Employees’ Attitudes And
providing feedback to the work groups as a basis for problem
analysis and action planning.
Total Quality Management A type of program aimed at maximizing customer
satisfaction
(TQM) through continuous improvements.
Malcolm Baldridge Award An award created by the U.S. Department of Commerce to
recognize quality efforts of U.S. companies.
Functional Team A quality improvement team composed of volunteers who typically
work together as natural work units.
Cross-Functional Team A quality improvement team formed to address problems that cut
across organizational boundaries.
Lead Team A quality improvement team headed by a vice president or other
manager that serves as a steering committee for all the teams
that operate in its area.