Training and Developing Employees

Employee Orientation A procedure for providing new employees with basic background
information about the firm.
Training The process of teaching new employees the basic skills they need
to perform their jobs.
Task Analysis A detailed study of a job to identify the skills required so that an
appropriate training program may be instituted.
Performance Analysis Careful study of performance to identify a deficiency and then
correct it with new equipment, a new employee, a training
program, or some other adjustment.
On-The-Job Training (OJT) Training a person to learn a job while working at it.
Job Instruction Training Listing of each job's basic tasks, along with key points in order to
(JIT) provide step-by-step training for employees.
Programmed Learning A systematic method for teaching job skills involving presenting
questions or facts, allowing the person to respond, and giving the
learner immediate feedback on the accuracy of his or her
answers.
Vestibule or simulated Training employees on special off-the-job equipment, as in
Learning airplane pilot training, whereby training costs and hazards can be
reduced.
Management Any attempt to improve current or future management
Development performance by imparting knowledge, changing attitudes, or
increasing skills.
Succession Planning A process through which senior-level openings are planned for
and eventually filled.
Job Rotation A management training technique that involves moving a trainee
from department to department to broaden his or her experience
and identify strong and weak points.
Action Learning A training technique by which management trainees are allowed
to work full time analyzing and solving problems in other
departments.
Case Study Method A development method in which the manager is presented with a
written description of an organizational problem to diagnose and
solve.
Management Game A development technique in which teams of managers compete
with one another by making computerized decisions regarding
realistic but simulated companies.
Role Playing A training technique in which trainees act out the parts of people
in a realistic management situation.
Behavior Modeling A training technique in which trainees are first shown good
management techniques in a film, are then asked to play roles in
a simulated situation, and are then given feedback and praise by
their superior.
Controlled Formal methods for testing the effectiveness of a training
Experimentation program, preferably with before-and-after tests and a control
group.